Americans with Disabilities Act Office
Inside Americans with Disabilities Act Office
Americans with Disabilities Act Office
美国残疾人法案(ADA)办公室监督RTD遵守ADA第二章和第三章的情况, 它禁止基于残疾的歧视，并要求RTD使该机构的公共交通系统对残疾人无障碍. The ADA Office manages the reasonable modification process; monitors agency services and programs to safeguard compliance with federal standards; investigates ADA-related complaints; and provides guidance on policies, procedures, 以及保护残疾人公民权利的策略.
Complaint Processing and Appeals
请将您的投诉提交至RTD客户服务中心 RTD's complaint form or call 303-299-6000 [TTY: Dial 711]. 请务必告知您的投诉是否与您的残疾有关，并提供足够的事实证明您的投诉与您的残疾有关. 您将在三个工作日内收到自动确认, provided an email address was submitted.
根据《冰球突破豪华版试玩》(ADA)第二章, RTD必须使其服务和项目对残疾人无障碍，并遵守《冰球突破豪华版试玩》. 该程序满足了RTD在第II章下提供申诉程序的义务. 如果您觉得由于可访问性问题而无法访问RTD的程序或服务, 或者因为你的残疾而受到歧视, you may submit an ADA Complaint to RTD Customer Care. RTD客户服务部是所有RTD意见和投诉的联络点.
任何认为自己因残疾而受到RTD歧视的人都可以向《冰球突破豪华版试玩》投诉, by submitting a complaint to RTD Customer Care.
Effective Communication
RTD将采取适当措施确保与申请人沟通, participants, and members of the public with disabilities is effective. RTD应在必要时提供适当的辅助帮助和服务，以使残疾人有平等的机会参与RTD计划和服务.
Request for Information in Alternative Formats
如果由于格式原因无法访问文档中包含的信息. RTD将采取适当措施确保与申请人沟通, participants, and members of the public with disabilities is effective. RTD应在必要时提供适当的辅助帮助和服务，以使残疾人有平等的机会参与RTD计划和服务.
To help RTD respond in the most helpful way, please include the nature of your accessibility concern, the format in which you prefer to receive the material, the web page address of the requested material, and the best way to contact you. Please contact Gabe Christie, ADA Manager，并预留至少三个工作日的通知，以便作出安排.
Reasonable Modifications
根据《冰球突破豪华版试玩》和联邦运输管理局的指令, RTD will make efforts, to the maximum extent feasible, to ensure that a person with a disability has access to, and benefits from, RTD services. RTD will make reasonable modifications to its policies, programs, and procedures applicable to its transportation services, 必要时避免歧视，确保残疾人无障碍.
请注意:RTD可能无法满足要求从根本上改变RTD方案或服务性质或直接影响他人健康和安全的请求. If the requested modification cannot be granted, but a barrier to access still exists, RTD将尽其所能提供使用我们的计划或服务的替代途径.
如果您在使用RTD计划或服务时遇到障碍, you may submit a request for a reasonable modification. 我们的政策应该要求合理的修改, programs, 适用于我们交通服务的程序不允许残疾人士享受我们服务的好处. 请求必须标识使用服务所需的修改. Whenever feasible, please make the request in advance, before the modification is needed to access the service. Within the scope of the ADA, and reasonable modification, if RTD denies a request it will make every effort, to the maximum extent feasible, to ensure that a person with a disability has access to, and benefits from, its services.
要请求基于残疾的合理修改，请使用 Reasonable Modification Request Form, or contact RTD’s ADA Office for assistance. Phone: 303-299-2250 or email: [email protected].
当你提前向RTD提交合理的修改请求时，以下是你应该期待的:
- RTD will promptly and thoroughly review your request.
- 请至少等待五(5)至七(7)个工作日收到有关您合理修改请求的回复.
- 如果需要任何额外的文件，或者如果有关于您合理修改请求的更新，RTD工作人员将与您联系.
Accessibility Information
All RTD vehicles, including the Free MallRide, Free MetroRide, Access-A- Ride, Commuter Rail, and Light Rail vehicles have automated voice, display announcement systems, and are accessible for mobility aids such as wheelchairs, electric scooters, walkers, canes, and crutches. 公共汽车和铁路运营商接受过培训，以帮助残疾乘客上车, securing their device, finding a seat, and deboarding the vehicle. 虽然应该向所有客户提供担保，但这不是必需的，客户可以自行决定拒绝担保.
RTD honors all reasonable requests for assistance. These may include (but not limited to):
- 跪在巴士上，利用坡道或桥牌上下车
- Providing directions to navigate stations
- Providing assistance finding a seat
- Securing mobility devices, when requested
- 提供车费和路线信息方面的帮助
- 当乘客无法到达或无法将车票放入投币箱时，协助将钱放入投币箱
通勤铁路车辆设有轮椅通道，每辆车门均设有平登，每辆车上均设有指定的移动设备座位区. Securement is not required or assisted. 指定的移动设备区域与每节轨道车辆的每扇门相邻. If the designated area is full, 请离开有轨电车车厢，进入另一门前往另一门区域. 操作员待在驾驶室内，不协助上/下车辆. 车上的运输安全主任(TSO)可以提供帮助，但不需要协助乘客使用移动设备, passengers boarding with strollers, and/or large items.
RTD的员工永远不会问你残疾的性质. 没有明显残疾的人没有义务分享这些信息来使用无障碍设备或功能.
Accessibility Information
On-the-Spot Modifications
根据自由贸易协定条例，以下两个例子是合理合理的修改请求.
Obstructions
For fixed-route services, 乘客要求司机将车辆定位，以避免妨碍乘客在指定的停车地点进出车辆的障碍物, such as parked cars, snowbanks, and construction, 只要车辆避开障碍物的位置不构成直接威胁，就应该给予许可吗. To be granted, 这样的要求应导致车辆在合理接近指定停车地点的地方停车. 交通运输机构不需要在非指定地点接送残疾乘客. 固定路线运营商将不必建立标志停止或路线偏离政策, 因为这将是对固定路线系统的根本改变，而不是对系统的合理修改. Likewise, 受制于本附录引言中讨论的限制, 辅助交通运营商应灵活设置上下车点，以避免堵塞.
Fare Handling
A passenger's request for transit personnel (e.g., the driver, 当残疾旅客无法以一般的方式缴付车费时，应给予残疾旅客以固定路线或辅助客运服务(例如.g.(如巴士乘客无法伸手或无法将车票放入投币箱). 运输人员不需要把手伸进口袋或背包来提取票价媒体.
Appeal Process for an ADA Complaint
如果你对《冰球突破豪华版试玩》的投诉结果不满意, 您可以通过在线填写此表格向RTD的ADA经理提交申诉 fillable appeals form. 您必须在收到结果或最初提交投诉后的30个日历日内提交上诉, whichever is later. 上诉必须采用书面形式，并陈述所有事实和论据，证明你认为投诉没有得到妥善解决. ADA经理将审查投诉并在30个日历日内提供书面答复.
如需另一种提交《冰球突破豪华版试玩》上诉的格式，请联系《冰球突破豪华版试玩》经理加布·克里斯蒂 [email protected]. RTD将保留您的投诉、上诉和回复至少一年.
对于RTD责任范围以外的组织或企业，请联系美国.S. Department of Justice at 1-800-514-0301.
Accessible Facilities
所有RTD Park-N-Rides的地点和车站都是ADA无障碍的. Elevators are present where necessary, as well as ramps to reach boarding platforms, truncated domes for safety, accessible parking spaces and curb cuts. RTD售票机(tvm)和验证机包含盲文并有声音提示.
如果电梯发生故障，相关信息将在“服务警报”下发布 and at stations. 乘客可以在服务警报页面上注册接收这些中断的电子邮件通知.
Use of Accessibility Equipment
每位顾客都有权使用RTD车站和车辆上的无障碍设备. Including, but not limited to:
- Ramps, bridge plate, and lifts
- Elevators and escalators
- Accessible gates